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Privacy Policy

Last updated: January 20, 2026

SupportKit ("the App") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Intercom integration.

Information We Collect

When you install and use the App, we collect:

• Intercom Workspace ID: To identify your installation.
• Intercom OAuth Tokens: To authenticate with your Intercom account and access your articles.

How We Use Your Information

We use the collected information solely to:

• Authenticate your connection to Intercom
• Read and duplicate articles in your help center
• Maintain your installation preferences

Data Storage

Your OAuth tokens are stored securely in our database. We do not store your article content—we only read it from Intercom when needed to perform operations you request.

Data Sharing

We do not sell, trade, or otherwise transfer your information to third parties.

Data Retention

We retain your installation data (workspace ID and OAuth tokens) until you disconnect the App. Upon disconnection, your data is deleted.

Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS) and secure token storage.

Your Rights

You can:

• Disconnect your account at any time
• Contact us to request information about your stored data

Contact Us

If you have questions about this Privacy Policy, please contact us at support@blake.app.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.